FAQs

Shipping & Handling

All orders are carefully packed with care and tracked with Australia Post. 
Shipping is free for orders of $120 and above delivered within Australia. 
As items come in varying sizes and weight, shipping fee varies and will be added in at final check out page.

Please allow 3-5 BUSINESS DAYS for orders to be processed and dispatched. This excludes transit time which varies depending on destination points. 
Current Australia Post transit time: 
Sent within same state: up to 2 business days 
Sent interstate: 3-6 business days 
Express Post option is available upon check out. 

Due to the current circumstances with Covid, no transit time for orders are guaranteed, including express post.

We will notify you and resend at an additional cost should any order be returned to Leora Crystal because of incomplete address given or failure to pick up within time frame. 

Refunds & Returns

Leora Crystal complies with the Australia Consumer Law. 
We do not provide refunds or accept returns should you change your mind on items purchased. 
For this reason, we encourage careful consideration before your purchase.

FAULTY & DAMAGED ITEMS
If items received appear to be faulty or damaged, contact us immediately at hello@leoracrystals.com and we will try our best to help.

Fault or damaged items must be returned to Leora Crystals in the same condition that you received in and sent via Australia Post tracked order.

Any faulty or damaged items will be replaced with the same or similar product. Alternatively, you may select a replacement of equal value. 

All order discrepancies must be notified to Leora Crystal within 14 days of order received.